Booking, Cancellation & Refund Policy

Cancellation and refund policy

This section explains when you may cancel a paid booking and how refunds are handled. By proceeding to Paystack payment, you confirm that you understand and agree to these terms.

1. No-show

If you do not arrive on the check-in date and do not cancel in advance, the booking is treated as a no-show and no refund will be issued.

2. Early departure

If you check out earlier than the booked check-out date, unused nights are non-refundable.

3. How to cancel

To cancel, contact us as soon as possible with your booking reference, guest name, and payment email using any of the contacts listed below. Cancellation is confirmed only when you receive written acknowledgment from our team (email, SMS, or WhatsApp).

4. How refunds are processed

• Eligible refunds are returned to the original payment method used on Paystack.
• After we approve a refund, bank/card processing typically takes 5–10 business days (timing may vary by your bank).
• Refund eligibility is assessed case by case according to this policy and our confirmation of your cancellation request.
• Pending bookings that are not paid before expiry are automatically released and do not require a refund.

5. Property cancellations

If Vegas Hotel & Apartment must cancel your booking due to circumstances beyond our control (for example unforeseen maintenance or force majeure), you will receive a full refund, or we will help you rebook another available room/apartment of equal or higher value when possible.

6. Payment disputes

If you notice a duplicate charge or billing error, contact us immediately with your Paystack transaction reference. We will investigate promptly and process any corrective refund through Paystack where applicable.